Privacy Policy
This Privacy Policy sets out the terms under which Steyler Fátima, Atividades Hoteleiras Lda., collects and processes personal data from its customers, whether through websites and social networks or directly at the hotel unit, dining spaces, and SPA.
We recommend carefully reading this Privacy Policy to ensure that your decision to provide your personal data and keep it with us is free, informed, and voluntary.
Privacy Statement
Steyler Fátima, Atividades Hoteleiras Lda. is committed to respecting and protecting your personal data, and as such, it continuously works to ensure the security and confidentiality of the data provided.
The collection and processing of the information you provide is carried out in accordance with Steyler Fátima, Atividades Hoteleiras Lda.'s security and confidentiality policies and procedures, in strict compliance with applicable legislation, including the Personal Data Protection Law, Law No. 67/98, of 26-10 (“LPD”) and the General Data Protection Regulation (“GDPR”).
Steyler Fátima, Atividades Hoteleiras Lda. is responsible for the processing of your personal data and does so exclusively in its own interest.
As a service provider, Steyler Fátima, Atividades Hoteleiras Lda. needs to collect and maintain the necessary information about you for the execution of the respective contract, the fulfillment of legal obligations, the pursuit of legitimate interests, and to protect and defend Steyler Fátima, Atividades Hoteleiras Lda. in case of litigation.
If you decide not to provide the information requested, we will be unable to fulfill our obligations, which may result in the inability to execute the contract.
What Information Will We Collect?
We will only collect and process data necessary to fulfill the respective purposes. Steyler Fátima, Atividades Hoteleiras Lda. will not collect any data that is not necessary.
For the purposes specified below, the following information will be collected: Personal identification and contact information (name, professional/personal address, email, phone number, date of birth, nationality, personal identification number, expiration date), information about family members (name and dates of birth, nationality, personal identification number, expiration date), billing data, information about services provided, details related to your reservation/visit, customer preferences, comments, credit card data, information for SPA treatments, CCTV images in public areas, technical information (IP address, browser type and version, location, time zone, language, operating system and platform), marketing and communication preferences, publicly shared information on social media, and/or information that the data subject provides us with or that we can obtain.
The details of your credit card, used as a payment method through a reservation made on our website, are not collected or stored by Steyler Fátima, Atividades Hoteleiras Lda. The information is collected and processed by a third party, bound by security and privacy obligations.
Confidential Information
The term “confidential information” refers to information about your ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, health, sexual life or orientation, genetic data, criminal records, and any biometric data used for individual identification purposes. In some jurisdictions, mobile phone numbers, location data, and information contained in identity documents are also considered confidential information.
In general, we do not collect confidential information unless it is provided by you or unless we are required to do so in compliance with regulations or laws in force. We may use health data provided by you to better serve you and meet your specific needs (e.g., offering disabled access).
What Will We Do With Your Personal Data?
Your data will be collected and stored by Steyler Fátima, Atividades Hoteleiras Lda. to allow us to provide the contracted services, fulfill our contractual obligations, comply with legal obligations, and pursue our legitimate interests.
Thus, your personal data will be processed by Steyler Fátima, Atividades Hoteleiras Lda. for the following purposes:
a) Reservation management;
b) Check-in, billing, and payment;
c) Compliance with legal standards;
d) Pursuit of legitimate interests of Steyler Fátima, Atividades Hoteleiras Lda., as long as they do not outweigh your fundamental rights and freedoms (including people and property security and research and development of products and processing of personal data for direct marketing purposes regarding similar products and/or services to those already contracted);
e) Provision of services and suitability of SPA treatments;
f) Response to information requests and inquiries (e.g., budget requests, reservation confirmations, etc.);
g) Management of personal preferences (smoker/non-smoker, preferred floor, mobility impairment, other interests…).
The above purposes may legitimize the processing of your personal data even if the contractual relationship ends, for a period of time deemed reasonable and justifiable, after which we will delete or pseudonymize the data.
In addition to the above-mentioned purposes, the personal data collected may be used, with your consent, for the following purposes:
a) Newsletter subscription;
b) Creation and personalization of advertising campaigns and promotions, information about special offers, communication of new services;
c) Management of loyalty programs;
d) Management of comments, complaints/grievances;
e) Notification of changes made on our websites.
Disclosure of Information to Third Parties
We may transfer your personal data to other companies within the Steyler Fátima Hotel group when such transfer is related to the provision of services.
Your personal data may be provided to and accessed by companies that provide us with IT services (storing/hosting files containing your personal data) and the companies that supply us with software (through which your personal data is stored and processed), particularly in case of technical assistance. We may share personal information with service providers, SPA treatments, Wi-Fi access providers, etc. All such companies are bound by confidentiality obligations.
Apart from the aforementioned case, we will only disclose your personal data to third parties if and to the extent we are legally required to do so.
Links to Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by these third parties. If you provide information on third-party websites, their privacy policies and terms of service will apply. We recommend reading the privacy policies of the websites you visit before submitting personal information.
Your Rights
Under the GDPR, you have certain rights related to your personal data.
You have the right to request access to, rectification, and deletion of your personal data, the right to restrict its processing, and, in certain circumstances, the right to data portability.
If we are processing personal data based on your consent, you can withdraw it at any time, in which case the processing will cease. Therefore, if you wish to cancel the receipt of communications for advertising and marketing purposes, please send an email to info@steylerfatimahotel.com.
If we are processing your personal data for direct marketing purposes, with respect to products and/or services similar to those you have already contracted with us, any contact we make will offer you the option to unsubscribe from our communications at any time.
To exercise the above rights, please contact us via email at info@steylerfatimahotel.com.
Exercising your rights does not involve any fee. However, unfounded, repetitive, or excessive requests may be subject to a fee.
We will handle your access request as soon as possible. If we are unable to respond within 30 (thirty) days after receiving the request, we will inform you of the time frame needed to respond.
If it is not possible to fulfill your request, we will inform you of the reasons.
If you believe that Steyler Fátima, Atividades Hoteleiras Lda. has not ensured the exercise of your rights regarding personal data protection, you can file a complaint with the supervisory and regulatory authority – the National Data Protection Commission – CNPD | Rua de São Bento, No. 148, 3rd floor, 1200-821 Lisbon | T. +351 213928400 | Fax: +351 213976832 | email: geral@cnpd.pt
Security
We are committed to ensuring the security of your personal data. To protect your personal data from unauthorized access, use, modification, disclosure, or unlawful copying, we have implemented a set of appropriate technical and organizational measures, such as constantly updated antivirus and anti-spyware protection, SSL encryption for sensitive data (credit card, reservation form), firewalls, frequent backups, and restricted access to personal data only to those who need it.
While no security measure is 100% effective and secure, we strive to protect the integrity and confidentiality of your personal data and continuously review and improve our security measures.
Data Retention Period
Your personal data will be retained for the time strictly necessary to fulfill the purposes for which it was collected and processed or for the time required to comply with applicable legal obligations.
We will cease processing your personal data or remove any association of the data with your identity (“pseudonymization”) as soon as the processing no longer serves the respective purposes, the fulfillment of legal obligations, or the legitimate interests of Steyler Fátima, Atividades Hoteleiras Lda.
Personal Data of Minors
In addition to data regarding the name, age, and date of birth of your children, nationality, and personal identification details, which we request for the purpose of managing reservations and billing, we may also request data related to allergies, food intolerances, and other health-related care.
Steyler Fátima, Atividades Hoteleiras Lda. will not request any other data regarding minors beyond those mentioned. However, it is not possible to determine the age of users on our websites, nor ensure that the data provided on our websites has the consent of the responsible party for the minor.
Cookie Policy
What are cookies?
Cookies are small text files that are placed on the user's device (computer, smartphone, or tablet) when visiting the Steyler Fátima website, operated by Atividades Hoteleiras Lda., through a browser. Cookies allow the website to recognize the user's device.
Why do we use cookies?
Steyler Fátima, Atividades Hoteleiras Lda. uses cookies and other trackers to understand how users reached us, the frequency of their visits, and their browsing preferences, enabling us to discover the best way to present information that is truly relevant to you, the user.
The cookies and other trackers used by Steyler Fátima, Atividades Hoteleiras Lda. do not collect any personal information or any other information that allows your identification.
What types of cookies do we use?
Steyler Fátima, Atividades Hoteleiras Lda. uses session cookies, which are deleted as soon as the user leaves the browser or the website, and persistent cookies, which remain on the user's device until they expire or until deleted by the user using their browser settings.
By browsing the website of Steyler Fátima, Atividades Hoteleiras Lda., you are accepting the installation of cookies that require consent on your device.
Delete and/or block cookies:
Cookies and other trackers can be configured, deleted, or blocked through the user’s browser settings.
Tools used by the website Steyler Fátima, Atividades Hoteleiras Lda. for statistical analysis and user behavior tracking
Google Analytics
The Steyler Fátima website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter "Google"). Cookies are stored that provide information about the usage of the website. This data, including the user's IP address, is transmitted to Google's servers.
According to statements made by Google, the data collected by Google Analytics is not related to any other data held by Google.
Users can delete cookies in their browser settings and prevent future storage. However, in this case, they may not be able to use the full functionality of the Steyler Fátima website.
Users can also disable the tool by downloading and installing a browser add-on available from Google: https://tools.google.com/dlpage/gaoptout?hl=en.
Facebook
The Steyler Fátima website uses components from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter "Facebook") (e.g., Facebook Connect and Facebook social plugins). When you access a page with such components, a connection is established to Facebook's servers. This allows Facebook to identify the website the user is visiting and possibly store other data, such as the IP address. If the user is also logged into Facebook, Facebook may also associate the data with the user's Facebook account. If the user wants to prevent this, they should log out of Facebook before visiting the page.
More information about how Facebook handles data can be found on Facebook's website: https://www.facebook.com/about/privacy/.
Recruitment
This document regulates how recruitment is carried out by Steyler Fátima, Atividades Hoteleiras Lda., which is responsible for processing your personal data in strict compliance with applicable legislation, specifically the Personal Data Protection Law, Law No. 67/98 of 26-10 ("LPD") and the General Data Protection Regulation ("GDPR").
Therefore, we wish to clarify any doubts you may have regarding your privacy, and we appreciate the trust you place in us.
In this Privacy Policy, we describe how we process your personal data, including the type of information we store, how we use it, with whom we share it, the security measures we apply to protect the information, the options you have regarding the use of the information you provide, and the ways to contact us to exercise your rights to access, correct, cancel, or oppose the use of your personal data.
Steyler Fátima, Atividades Hoteleiras Lda. respects your concerns regarding the privacy of your personal data and considers it important to inform you about how we use your personal data. By accepting the terms of this Privacy Policy, you consent to the processing of personal data for the purpose of personnel selection and recruitment. Therefore, we advise you to carefully read this Recruitment Policy.
Purpose of Data Processing and Scope of this Privacy Policy
This Privacy Policy applies to the personal data provided when you apply for a job, as well as subsequent information you provide in this context, and any information legitimately obtained, such as through third parties you have indicated, such as former employers or other references. Steyler Fátima, Atividades Hoteleiras Lda. will process this personal data during the recruitment process.
How does the application system work?
Candidates can apply for a job vacancy at Steyler Fátima Hotel by sending an email to the designated address: info@steylerfatimahotel.com, or through our website www.steylerfatimahotel.pt.
Candidates can apply for a specific job vacancy after an advertisement for the position is posted in an appropriate location or site, or by submitting an unsolicited application.
Applications can be submitted as follows:
Email: info@steylerfatimahotel.com
Website: www.steylerfatimahotel.pt
Mail to our address: Praça Luís Kondor nº 33 2495-409, Fátima
In person, delivered to the above address.
Access, correction, or cancellation of data
After providing us with your data and CV, you may access your personal data, obtain a copy of it, and/or request its update or deletion, in accordance with the law, by contacting us via email at rh@boostportugal.com.
How will the provided data be used?
The information provided will be used exclusively by Steyler Fátima Hotel within the application process, with the company having the liberty to verify references and, if necessary, contact you about the open position, continuing the application process.
Who has access to the provided data?
The Human Resources Department has exclusive access to all applications.
Data Security
Steyler Fátima Hotel treats all application-related information confidentially, using all necessary procedures to keep it secure. Only the Human Resources Department (and relevant responsible persons) will have access to your data. Your personal data will only be used by Steyler Fátima Hotel and will not be disclosed to third parties.
How long do we keep your data?
The personal data of any candidate who applies to Steyler Fátima Hotel will be kept in the database for a period of 12 months.
Modifications
This Privacy Policy may be periodically updated. Steyler Fátima Hotel reserves the right to modify or correct this Privacy Policy at any time. We ask that you periodically consult the Privacy Policy.
Contacts
The entity responsible for personal data processing is Steyler Fátima, Atividades Hoteleiras Lda., Praça Luís Kondor nº33 2495-409, Fátima.
For any questions related to this Privacy Policy or how your data is processed, please contact us via email at info@steylerfatimahotel.com.
